Deleting your TiLodo account

This page explains how to delete your account in the TiLodo app, by Infoservice Srl.

From the app

1. Open TiLodo and sign in to your account.
2. Tap “Menu”, at the bottom right, then “Elimina account” (Delete account).
3. Confirm with the code you receive by email.

If you are the Owner or the only administrator of a parish or community, before deleting your account write to supportlab@tilodo.app to have the role transferred.

Without the app

Write to privacy@tilodo.app from your account's email address, with the subject “Account deletion”. Before deleting it we ask you to confirm at that address; we reply within one month.

What is deleted

Your account is closed and can no longer be used to sign in. The parishes you follow, your likes, your preferences, the devices registered for notifications and your inclusion among event recipients are deleted.

What is kept, and for how long

Your name and email are kept only as long as they are needed to attribute content that is still published, then they are deleted or anonymised. Some data is kept to meet legal obligations or as evidence, for the time stated in the privacy notice: for example donations, document acceptances and consents, for 10 years. Request logs are deleted after 30 days.

If you use TiLodo without an account

Uninstalling the app deletes the data on your phone. The data on our servers is linked to a random identifier and is deleted after 12 months without use; you can ask privacy@tilodo.app to delete it sooner.

Find out more: Privacy notice